Communication and privacy
We protect your privacy and use secure systems for forms, records and reports. Standard email, text messages and WhatsApp may not be fully secure. Please do not send detailed or sensitive clinical information through these methods.
We aim to respond to routine voicemail, text and email inquiries within one business day. Messages are not monitored continuously and must not be used for emergencies.
When sensitive information or documents are required, we will provide instructions for an approved secure method.
You may choose the communication methods you are comfortable using, subject to legal, professional and operational requirements.